TERMS AND CONDITIONS OF USE OF THE TRUCCOS FASHION S.A.S.
This page establishes the 'Terms and Conditions' under which the User uses the website www.truccos.com.co (hereinafter, "the Website" "the Website" or "the Page") owned by TRUCCOS FASHION SAS (hereinafter TRUCKS).
The access and / or use of the Website attributes to who accesses the condition of User, accepting, from that same moment, fully and without reservation, the present terms and conditions as well as the particular conditions that complement, modify or substitute the general conditions , when this happens, in relation to all the services and contents of the Website.
In case the user does not agree with these terms, he should refrain from using this site. This site is controlled and operated by TRUCCOS (owner of the TRUCCOSJEANS brand in Colombia) from its offices located in Colombia. TRUCCOS not responsible for the material on this site is appropriate or available for use in Colombia and other countries, being prohibited from accessing territories where its content is illegal. Those who decide to enter this site from other countries will do so on their own initiative and it is their responsibility to abide by local laws that are applicable. Any claim regarding the use of this site and the material contained therein is governed by the laws of Colombia
These terms and conditions are subject to change without prior notice at any time, at the sole discretion of TRUCCOS, and from the date of modification of these terms and conditions, all transactions between TRUCCOS and the user will be governed by the Modified document.
It is forbidden to use the site improperly, falsify the identity of a user, use purchasing agents and carry out fraudulent activities on the site www.truccos.com.co. Website dedicated to electronic commerce through which products are sold that are delivered in the Republic of Colombia and abroad, after verification by TRUCCO'S.
To facilitate the understanding of these Terms and Conditions of Use of the TRUCCOS website, it is necessary to clarify the meaning of the following words:
a) Contents. They involve all forms of information or data that are disclosed on the website, among which are: texts, images, photos, logos, designs, animations.
b) Intellectual Property Rights. They make reference to all the property rights of the information of TRUCCOS or of any person that is a legitimate owner, such as: distinctive signs, brands, slogans, banners, logos, domain names, copyrights, databases, designs, contents or any other work or intellectual creation linked to the object, operation or performance of the TRUCCOS website.
c) Internet. Communication tool with tens of thousands of computer networks linked by the TCP / IP protocol. On this network you can use multiple services such as emails, www, etc.
d) Website. Result in hypertext or hypermedia that a navigator of the www provides after obtaining the information requested. Its content can range from a short text to a voluminous set of texts, static or moving graphics, sound, etc.
e) Publish. Make a document visible from the Website.
f) Services. They are the aids in line what TRUCCOS currently provides or intends to provide users in the future, through this website, such as publication of news or activities related to commercial management; online procedures; consultations; forums and mailbox for complaints and claims, registration of customers or marketers, location maps, request for orders, collection catalog, merchandise acquisition, among others.
g) User or Client. It is the natural or legal person or entity of any nature that enters the TRUCCOS website to access, register or register to receive a TRUCCOS service for any reason, search or consult information of interest.
h) Link. Link in English. Hypertext pointers that are used to jump from one information to another, or from one web server to another, when browsing the Internet.
2. Industrial Property and Copyright
All brands, brands, logos, names and any other distinctive signs, as well as utility models and / or industrial designs and other elements of intellectual property inserted, as well as, all computer, graphic, advertising, photographic, multimedia, audiovisual and / or design, as well as all content, texts and databases made available, used and / or displayed on this site are the exclusive property of TRUCCOS and in some cases are owned by third parties who have expressly authorized to the website www.truccos.com.co for its use and / or exploitation.
Likewise, the use in www.truccos.com.co of some content owned by third parties is expressly authorized by law. All the contents in www.truccos.com.co are protected by the rules on copyright and industrial property, national and international in force on the subject that are applicable.
Nothing in www.truccos.com.co may be construed as granting or granting any title of authorizations, licenses or any other right to use or dispose of any form of Industrial Property, without the written permission of TRUCCOS or the owner of the rights of it.
Except as expressly stipulated in these terms and conditions, any act of copying, reproduction, modification, alienation, exhibition, creation of derivative works, sale or distribution, exhibition of the contents, in any way or by any means, including, but not limited to, not limited to, electronic, mechanical, photocopying, recording or any other means, without the prior written permission of TRUCCOS or the owner of the copyright.
In no case these terms and conditions confer rights, licenses and / or authorizations to perform the acts described above. Any unauthorized use of the contents will constitute a violation of these terms and conditions and the current regulations on trademarks, copyright and / or other applicable national and international intellectual property rules. TRUCCOS grants the user a personal, non-transferable and non-exclusive right and license to display www.truccos.com.co on the screen of a computer or PDA device under its control.
Any unauthorized use will constitute a violation of these terms and conditions and the current national and international rules on Industrial Property and will give rise to the corresponding civil and criminal actions
3. Limitation of the responsibility of TRUCCOS
TRUCCOS assumes no responsibility for any loss or damage, including but not limited to damages or losses caused by any use of (or inability to use) portals, use of (or inability to use) any portal to which the User makes' hyperlink '(hyperlink) from our portals, running performance failure, error, omission, interruption, defect, delay in operation or transmission, computer virus or line failure. TRUCCOS is not responsible for any damage.
Under the terms set forth herein, the use of the Website will be made under the sole and exclusive responsibility of the User. Said liability shall extend to the use, by the user or any third party, of any password or similar assigned for accessing the website or any of its services. Notwithstanding the foregoing, TRUCCOS reserves the right to deny access to the Website to any user who fails to comply with the Terms and Conditions set forth herein, at any time and without prior notice.
TRUCCOS assumes no responsibility for the information provided on the website, including but not limited to, the reference to notes of interest, opinions, concepts, events, regulations, etc. This website is provided on the basis of 'as is' and 'as is available' and as a result, TRUCCOS does not grant guarantees of any kind, neither expressly nor tacitly or other type. Therefore, TRUCCOS is not responsible for any interruption in the service of this website, inaccuracy, error, inaccuracy that may occur in the content of the same.
Neither TRUCCOS nor any other party that participates in the creation, production or delivery of this website will be responsible for maintaining the material and services made available on this website or for providing corrections, updates or versions related to it. TRUCCOS may unilaterally and without prior notice modify the content whenever it deems appropriate, the structure and design, as well as modify or eliminate the services, contents and conditions of access and / or use of the Website.
The legitimacy of the intellectual or industrial property rights corresponding to the contents contributed by third parties is the exclusive responsibility of the third parties that contributed the document, and therefore TRUCCOS does not respond in any way for its content or any violation that may arise from the publication of said content.
Likewise, the User, in accepting these terms and conditions, declares that the fact of benefiting, using the services of the Web page or appearing registered or denominated as distributor or marketer of TRUCCOS does not configure a relationship with TRUCCOS of labor or Mercantile Agency type, except express contract for such effect, waiving User to make judicial or extrajudicial claim in that sense.
The contract for the sale of TRUCCOS products is perfected only when the customer presents the purchase offer and made the payment according to the payment modalities offered by TRUCCOS on this website, based on the product offer made by TRUCCOS.
In any case, TRUCCOS will be obliged under no circumstances to accept an offer of purchase.
5. Term to accept the offer
TRUCCOS will accept the offer, partially or totally, through an email addressed to the email address provided by the customer informing the purchase approval. However, in any case only the offer will be understood as accepted at the moment in which TRUCCOS carries out the dispatch of the respective products.
6. Return of money
When the rejection or non-acceptance of an offer submitted by the client by TRUCCOS is made, the corresponding refund of the money will be made as follows: The refund of the money will be made in the total amount paid by the client, but There will be no compensation, interest or other items, with a term of thirty (30) business days to perform the operation, counted from the receipt of the product returned by the buyer.
The total value of the purchase will be composed of the following items by the customer: product value, taxes and transportation costs only for the case of shipping products within Colombia, for products with shipments to Colombia, the Price will only be composed of the value of the product and taxes. The prices and availability shown on the Website are applicable only to purchases made through the Website. Given the nature of online updating of the Website, the price or availability of a product may change at any time and without prior notice. The price will be that valid at the time of confirming the order in the order form of the Website.
In the case of the rate corresponding to the transport of the products, TRUCCOS will publish the transportation and shipping rate that the goods will have, which will be generated depending on the costs, items and policies of the transporting company, which are independent and independent of TRUCKS. Within the cost of freight, the place of the Colombian territory to which the purchased products must be sent must be taken into account, the size and weight of the same.
8. Payment Terms
Once the order is confirmed, it will be automatically redirected to the payment page. There you must follow the corresponding payment process. TRUCCOS does not store customers' financial information.
The same conditions will be carried out for the process with debit card (PSE), credit card or cash payments in the points assigned for this.
If the order is confirmed by the customer and the means of payment is with cash payment, TRUCCOS will separate the item but the sale will not be confirmed until the order is paid in full in the points assigned to do so in person and in the time stipulated to do so, which will be 48 (forty eight) hours from the moment in which the products are separated and the coupon or code is available to make the purchase in person. If the days are fulfilled to make the coupon effective and this was not paid, the pledge will return to the stock of the virtual store www.truccos.com.co If the process of in-person product purchase is completed between the stipulated dates and in the assigned establishments, the product will be dispatched once TRUCCOS is informed of the payment.
TRUCCOS is not responsible for payments of products and shipments outside of the stipulated times to do so in face-to-face sales.
9. Right of Retraction
As stipulated in law 1480 of 2011 in article 47, the consumer will have a maximum period of five (5) business days to exercise their right of withdrawal from the effective delivery of the goods. The consumer must return the TRUCCOS product by the same means and in the same conditions in which he received it. The transport costs and the rest that entails the return of the good will be covered by TRUCCOS, only up to once for the same purchase, that is, the same products and the same client. When the client wishes to exercise the right of withdrawal for a second time, transportation costs and other costs that involve the return of the goods will be covered by the consumer. In the event that the product complies with all the conditions stipulated in law 1480 of 2011, TRUCCOS will proceed to return the money, without any discount or deduction within a maximum period of thirty (30) business days.
10. Reversal of payment
The law provides that in the sales made through electronic commerce mechanisms, such as Internet, and have been used to make the payment a credit card, debit card or any other electronic payment instrument, the participants of the payment process must reverse the payments that the consumer requests when it is subject to fraud, or corresponds to an unsolicited operation, or the product purchased is not received, or the product delivered does not correspond to the requested or is defective. In order for the payment to be reversed, within five (5) business days following the date on which the consumer became aware of the fraudulent or unsolicited operation or that should have received the product or received it defective or not corresponding to the requested, the consumer must file a complaint with TRUCCO`S and return the product, when appropriate, and notify the issuer of the electronic payment instrument used to make the purchase, which, together with the other participants in the process, payment, they will proceed to reverse the transaction to the buyer.
11. Policy of delivery and delivery of products
The shipment of the products will be made through a logistics operator and national transport, recognized in Colombia. The value of the shipment is included in the value of the pledge for deliveries in Colombia, but it is not included for deliveries abroad. Taxes, on import or export fees or charges, caused by the customs of other countries will not be included in the price of the pledge.
For purchases in cash, the shipment of the garments will be made once the payment of the same has been confirmed.
The shipping times will be those determined by the national logistics operator, which correspond to the following:
• Main and intermediate national cities between three (3) and five (5) business days that have delivery capacity. • Zonal municipalities and other destinations between five (5) and ten (10) business days. • Air areas, special destinations and international shipments between ten (10) and twenty (20) business days.
If you have problems with the delivery or delivery of your product you can contact the email email@example.com or the telephone line +57 (4) 5120440 in the city of Medellín, Colombia.
The delivery of the product will be made at the address indicated at the time of submitting the offer by the buyer to any person of legal age who is inside the address.
The billing will be done electronically, by means of a data message to the email previously registered by the buyer in TRUCCOS and additionally in physical form, sent together with the product.
13. Product Warranties
The guarantee is the obligation that TRUCCOS has with the buyers to guarantee quality, suitability, safety, good condition and operation of the offered products.
TRUCCOS will offer a guarantee for the term of ninety (90) calendar days from the receipt of the product by the buyer, for manufacturing defects, quality of the offered product according to its characteristics, ordinary defects or lack of suitability of the good for the purpose for which it has been created. The guarantee will not apply in case of the causes of exoneration determined in article 16 of law 1480 of 2011.
The buyer must express his desire to return or exchange a product for warranty within ninety (90) calendar days following receipt of the product in the address indicated at the time of making the offer. The notification must be made through the email firstname.lastname@example.org or on the telephone line +57 (4) 5120440. If after the ninety (90) calendar days following receipt of the product, the buyer has not expressed his desire to execute the product warranty, it will be understood that you have desisted any claim before TRUCCOS and the guarantee will be extinguished.
The shipping of the products requested to execute the guarantee will be assumed by TRUCCOS. The products must be returned by the buyer in the same packaging that received it, without uses or modifications, with all the labels and in the same state of conservation that was sent by TRUCCOS. The instructions for returning the product will be sent via email once the request is received.
When the product returned by the buyer is received at the TRUCCOS facilities, it will be reviewed and inspected that complies with the conditions contemplated as guarantee.
The buyer will be offered the possibility of making a change for a product of the same reference in another color or size, or a coupon for the same value of the product purchased to make a new purchase of a different garment only through the website www.truccos.com.co, or the return of money. For any of the above cases, TRUCCOS will carry out operations within a maximum period of thirty (30) business days from the receipt of the product returned by the buyer, but there will be no compensation, interest or other items in favor of the buyer.
14. Return policy and product change
The buyer who is not satisfied with a product, for any of the following reasons, may request the return of the money or the request to change the product, only under the following circumstances: 1. Size: if the item is received with the Sizing different from that specified at the time of order, this will be subject to change by TRUCCOS, which will be responsible for the logistics of it. Example: a size eight (8) is requested and a size ten (10) arrives. 2. Color: if the purchased garment arrives with a different color from the one specified at the time of the order, it will be subject to change by TRUCCOS, which will be responsible for the logistics of the same. Example: a military green trousers is requested and arrives beige. 3. Fit (Type of fabric or silhouette): in the event that the garment that was ordered does not go according to the body of the person who exercised the purchase and does not last in the proper manner, it may be subject to change by part of TRUCCOS, which will be responsible for the logistics of it. Example: the garment is too wide or too narrow even with the correct size, which makes it uncomfortable. 4. Manufacturing defect: if the garment has a manufacturing defect in the fabrics, seams, supplies, among others, this may be subject to change by TRUCCOS, which will be responsible for the logistics of it. Example: the garment is dislodged, the fabric is torn, the buttons, plates or buckles fall, the closures do not work.
The buyer must indicate his desire to return or exchange a product within ten (10) business days following receipt of the product at the address indicated at the time of making the offer. The notification must be made through the email email@example.com or on the telephone line +57 (4) 5120440. If after ten (10) business days following receipt of the product, the buyer has not expressed his desire to request the return of the money or the change of product, the company will not refund the money or change the product. Without prejudice to the legal guarantees that assist the buyer.
The shipping of the products that are requested to be returned or exchanged for another product will be assumed by TRUCCOS, only for the first change or for the definitive refund requested for the first time. The products must be returned by the buyer in the same packaging that received it, without uses or modifications, with all the labels and in the same state of conservation that was sent by TRUCCOS. The instructions for returning the product will be sent via email once the request is received.
When the product returned by the buyer is received in the facilities of TRUCCOS, it will be reviewed and inspected that complies with the conditions described above and in case this is positive, the following alternatives will be offered to the buyer.
The buyer will be offered the possibility of making a change for a product of the same reference in another color or size, or a coupon for the same value of the product purchased to make a new purchase of a different garment only through the website www.truccos.com.co, or the return of money. For any of the In previous cases, TRUCCOS will carry out operations within a maximum period of thirty (30) business days from receipt of the product returned by the buyer, but there will be no compensation, interest or other items in favor of the buyer.
In the promotions only the return of the money or the change of products due to manufacturing defects is made, without prejudice to the right of retraction that the consumer assists according to the law 1480 of 2011.
15. Information and third-party websites
The Website may offer hyperlinks or access to Web pages and content of other persons or entities. TRUCCOS does not control, endorse or guarantee the content included in these sites. The User accepts that TRUCCOS is not responsible for any content, associated link, resource or service related to the site of a third party. Likewise, the User accepts that TRUCCOS will not be responsible for any loss or damage of any kind that may arise from the use made of the contents of a third party. The links and access to these sites are provided exclusively for the User's convenience.
The establishment of a link to the website of another company, entity or program does not necessarily imply the existence of relations between TRUCCOS and the owner of the linked website or web page, nor the acceptance or approval of its contents or services. Those who intend to establish a link (link) will ensure that it only allows access to the web home page. Likewise, they must refrain from making false, inaccurate or incorrect statements or indications about TRUCCOS or include illicit contents, or contrary to good customs and public order.
Likewise, TRUCCOS is not responsible for the information that is outside of its website and is not managed directly by the administrator of the Website www.truccos.com.co. The links that appear on the website are intended to inform the user about the existence of other sources likely to expand the contents it offers, or that are related to them. TRUCCOS does not guarantee or be responsible for the operation or accessibility of the linked web pages; nor suggests, invites or recommends the visit to them, so it will not be responsible for the result obtained.
TRUCCOS does not respond under any circumstances, under any circumstances, for attacks or incidents against the security of its website or against its information systems or for any exposure or unauthorized, fraudulent or illegal access to its website and that may affect the confidentiality, integrity or authenticity of the information published or associated with the contents and services offered in it.
16. Availability of Information
TRUCCOS does not guarantee the functioning of the communications network and therefore assumes no responsibility whatsoever for the availability of this website. The server can be disconnected without prior notice, TRUCCOS will do everything necessary to make the impact of maintenance tasks as low as possible.
17. Responsibility for the information contained:
TRUCCOS does not control or guarantee the absence of viruses or other elements in the contents that may produce alterations in your computer system (software and hardware) or in the electronic documents and files stored in your computer system.
As a result of the above, TRUCCOS will not be liable for any damage caused by any alteration that has been made to the materials or download files provided directly by the entity.
18. Personal Data Protection and Treatment Policy
The security of personal data is a priority for TRUCCOS FASHION S.A.S., as a result we inform that we have implemented and complied with the security levels required by current regulations in relation to the collection, management and protection of data.
This website strives to offer the highest level of security for which advanced technology is used. However, considering the state of Internet data transmission technology, no system is currently 100% secure or attack-free. Consider the protection methods used by TRUCCOS FASHION S.A.S. to protect your data and your privacy, and please inform us of any questions, concerns or comments to firstname.lastname@example.org or to the telephone number +57 (4) 5120440 in the city of Medellín - Colombia.
TRUCCOS FASHION S.A.S. respect your privacy All the information that you provide us will be treated with great care and with the greatest possible security, and will only be used in accordance with the limits established in this document and for activities related to Marketing according to the parameters previously approved by you. Notwithstanding the foregoing, in any At the moment you can request updating of the information, and / or the withdrawal of our database, for which you can contact our service lines, or email email@example.com.
TRUCCOS FASHION S.A.S. you only collect your personal data when you provide them directly, as well as when you complete our contact forms, information sheet, and / or at marketing events, fairs, among others.
The information provided by you to TRUCCOS FASHION S.A.S. Its purpose is to develop the corporate purpose of the company, its parent company, subsidiaries, subsidiaries, subsidiaries, and the like, including, but not limited to: statistical, commercial, informational, product tracking, marketing, notification and contact the customer for safety and / or satisfaction campaigns, relational marketing and / or similar, verification at credit bureaus, accounting and payroll aspects, and others applicable to each of the owners.
The non-identifiable and statistical information may also be shared with business partners. With the exception of the previous cases, TRUCCOS FASHION S.A.S. will not share information that could personally identify your customers.
You also have an important role to play in protecting your privacy. We recommend that you disconnect from the site of TRUCCOS FASHION S.A.S. and that you close your browser window at the end of your visit so that third parties do not have access to your personal data, especially when you use public or shared computers. TRUCCOS FASHION S.A.S. will not be responsible if you do not take these recommendations into account, nor for the damages caused by such carelessness.
If you are a minor, you can not register on our website, so you will not be asked for personal information. In case you want to access ask for accompaniment from your parents or your legal guardian.
The present policies are addressed to all our Final Customers, Employees, Former employees, Suppliers, Contractors, Shareholders, and other holders and legitimized personal data recorded in each of our databases.
TRUCCOS FASHION SAS, identified with the Nit No. 811.038.011 - 8, with domicile in the city of Medellín - Antioquia, in Carrera 56 No 46 - 49 Local 902, responsible for the processing of personal data that currently reside in the databases of the company, hereby informs the Personal Data Processing Policies, which may be subject to national and international storage, use, circulation, deletion, reception, collection, update, transfer, and transmission both nationally and internationally. international.
The processing of these personal data is intended to develop the corporate purpose of the company, its parent company, subsidiaries, subsidiaries, subsidiaries, and the like, which includes but is not limited to: statistical, commercial, informative, product tracking purposes, of marketing, notification and customer contact for security campaigns and / or of satisfaction, relational marketing and / or similar, verification in credit bureaus, accounting and payroll aspects, and others applicable to each of the holders.
The holders of the information as well as the legally legitimated ones will have the right to: access, know, update, rectify, revoke and request proof of the authorization, as well as the suppression of the personal data in the cases contemplated in the Law, for which You can send your request to the email firstname.lastname@example.org, if you prefer by contacting the +57 (4) 5120440 line or by logging on to the website www.truccos.com.co.
This Data Processing Policy is related to the use that TRUCCOS FASHION SAS, will give to the personal data that rests in its records in accordance with the provisions of law 1581 of 2012 and Decree 1377 of 2013, as well as the other decrees that regulate, supplement or modify these provisions, for an indefinite term, or until TRUCCOS FASHION SAS establish it and communicate on this website.
19. User management and password
The User agrees to keep confidentially and with the utmost diligence his personal access code to the Website.
20. Settlement of Controversies
All disputes and / or claims that may arise from the commercial relationship, as well as the use of the website www.truccos.com.co imply acceptance and submission to the Laws and regulations of the Republic of Colombia and will be resolved by the competent courts in the capital of the Republic of Colombia.
21. Applicable regulations:
These Terms and Conditions, the contract and the legal relationships that derive from them, shall be governed by the laws of the Republic of Colombia.
22. Origin of the Funds
The Parties declare that their income comes from lawful activities and that they do not encounter negative records in national or international asset laundering prevention lists, nor do they incur in any category of money laundering and, consequently, they are obligated to respond, to the other party, for all the damages that they will cause as a consequence of the non-correspondence with the reality of this statement. In accordance with the foregoing, it will be just cause to terminate the contract, the inclusion of any of the parties, its shareholders or their legal representatives in the OFAC listings or any local authority, foreign or international, as suspicious of money laundering activities. Likewise, the party whose statement is contrary to reality or to which it is included in the annotated lists, will be liable to the other party for the damages caused to the party complied with.
PARAGRAPH. For all purposes, "money laundering" is the set of procedures used to change the identity of illegally obtained money, in order to appear to have been obtained from legitimate sources. These procedures include disguising the provenance and true ownership of the funds.
23. Doubts, clarifications or comments
In case of doubt, clarification or comment regarding the content of this Website, we invite you to make your comment in our "Contact Us" section.